Privacy Policy

Last updated: 27 July 2026

Mala Ram Sons (“Miknik”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your information when you visit or shop through www.miknik.in (the “Website”), contact us, create an account or otherwise interact with us.

By using the Website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will request it separately through an appropriate affirmative action.

1. Information We Collect

Depending on how you use the Website, we may collect:

  • Contact information: your name, email address, mobile number, billing address and delivery address.

  • Account information: login details, account preferences, saved addresses and order history.

  • Order information: products purchased, quantity, order value, discount details, payment status, shipping details, returns and refund information.

  • Payment-related information: payment method, transaction reference and payment status. Complete card, UPI or banking credentials are generally collected and processed directly by authorised payment service providers and are not stored by us.

  • Communications: messages, enquiries, complaints, reviews, feedback and information you share when contacting us by email, telephone, WhatsApp, social media or another channel.

  • Device and usage information: IP address, browser type, device type, operating system, pages viewed, referring pages, time spent on the Website and other technical or browsing information collected through cookies and similar technologies.

  • Marketing preferences: your choice to receive or stop receiving promotional emails, messages or other communications.

Please provide only information that is accurate and necessary for the relevant purpose.

2. How We Collect Information

We may collect information:

  • directly from you when you place an order, create an account, complete a form, subscribe to updates or contact us;

  • automatically when you browse or interact with the Website; and

  • from service providers involved in operating the Website, processing payments, preventing fraud, delivering orders, providing customer support, analysing Website performance or supporting marketing activities.

3. How We Use Your Information

We may use your information to:

  • create and manage your customer account;

  • accept, process, deliver and track orders;

  • confirm payments and manage cancellations, returns, refunds or replacements;

  • communicate with you about orders, enquiries, complaints and customer support;

  • send promotional communications where you have chosen to receive them or where otherwise permitted by law;

  • personalise your shopping experience and recommend relevant products;

  • operate, maintain, secure and improve the Website, products and services;

  • detect and prevent fraud, misuse, security incidents and unlawful activity;

  • maintain business, tax, accounting and transaction records;

  • enforce our terms and protect our legal rights; and

  • comply with applicable laws, court orders and lawful requests from authorities.

We will not use your personal information for a new purpose that is incompatible with the purpose communicated to you unless permitted by law or after obtaining any consent that may be required.

4. Cookies and Similar Technologies

The Website may use cookies, pixels, tags and similar technologies to:

  • keep the Website and checkout functioning;

  • remember your cart, account and preferences;

  • understand Website traffic and performance;

  • prevent fraud and improve security; and

  • measure or personalise advertising and marketing, where enabled.

Some cookies are necessary for the Website to work. Other cookies may be controlled through the cookie banner or preference tool made available on the Website. You may also block or delete cookies through your browser settings, although doing so may affect certain Website features.

5. How We Share Information

We may share only the information reasonably necessary with:

  • Shopify and technology providers that host or support our online store and related services;

  • payment service providers, banks and financial partners for payment processing, verification, refunds and fraud prevention;

  • courier, logistics and fulfilment partners to pack, ship, deliver and track orders;

  • communication and customer-support providers that help us send order updates or respond to enquiries;

  • analytics and marketing providers where such tools are enabled and permitted by law;

  • professional advisers, including accountants, auditors, insurers and legal advisers;

  • government agencies, regulators, courts or law-enforcement authorities when disclosure is required or permitted by law; and

  • a successor or acquiring organisation in connection with a merger, restructuring, sale or transfer of all or part of our business, subject to appropriate confidentiality and legal safeguards.

We do not sell or rent your personal information for money.

Service providers are expected to process information only for the relevant service and to protect it using appropriate safeguards.

6. Shopify and Third-Party Services

Our online store is hosted on Shopify. Shopify may process personal information to provide the storefront, checkout, security, fraud-prevention and other commerce services. Shopify and other service providers may process information in India or in other countries where they or their service providers operate.

Where information is transferred outside India, we take reasonable steps to ensure that the transfer is necessary and subject to safeguards required under applicable law.

Third-party websites, applications, payment services or social-media platforms may have their own privacy policies. We encourage you to review those policies, as we are not responsible for their independent privacy practices.

7. Marketing Communications

Where you have opted in, or where otherwise permitted by law, we may send product updates, offers and promotional communications by email, SMS, WhatsApp or another channel.

You can opt out at any time by using the unsubscribe option in a communication, changing available account preferences or contacting us. You may still receive essential messages relating to orders, payments, delivery, security or customer support.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • complete the purposes described in this Privacy Policy;

  • maintain transaction, tax, accounting and legal records;

  • resolve disputes and respond to complaints;

  • prevent fraud and maintain security; and

  • comply with applicable law.

When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, unless continued retention is required or permitted by law.

9. Data Security

We and our service providers use reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online transmission or storage system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and should contact us promptly if you suspect unauthorised use of your account.

10. Your Choices and Rights

Subject to applicable law and reasonable identity verification, you may request to:

  • access information about the personal data we process about you;

  • correct or update inaccurate or incomplete information;

  • request deletion of information that is no longer required or is otherwise eligible for deletion;

  • withdraw consent for processing based on consent;

  • opt out of promotional communications;

  • raise a question or grievance about how your information is handled; and

  • exercise any other right available to you under applicable law, including nomination rights where applicable.

Withdrawing consent will not affect processing already carried out lawfully. If certain information is necessary to provide a service, withdrawing consent or requesting deletion may prevent us from continuing that service.

To exercise a right, contact us using the details below. We may request reasonable information to verify your identity and protect your account.

11. Children

The Website is not intended for children to place orders independently. If you are under 18 years of age, please use the Website and provide personal information only with the involvement and consent of a parent or lawful guardian.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take suitable action.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services or legal obligations. The revised version will be posted on this page with an updated “Last updated” date. Where required, we will provide additional notice of material changes.

13. Contact Us 

For privacy questions, requests or grievances, please contact:

Mala Ram Sons (Miknik)
New Rishi Nagar, Hisar, Haryana, India – [125001]
Email: info@miknik.in
Phone: +91 7056513557

We aim to acknowledge and resolve privacy grievances as quickly as reasonably possible and, in any event, within the period required by applicable law.